Our team is aware of an issue impacting the ability to reach our Support teams via our dedicated phone lines. We are monitoring the situation with our provider and will provide an additional update as soon as possible. Email and tickets submitted via the Support Portal form are reaching us as expected at this time.

Title: Users are unable to access Microsoft 365 services in South America User impact: Some users are unable to access Microsoft 365 services. More info: User reports indicate that impact is primarily to Outlook, though other Microsoft 365 services and features may be affected. Current Status: We are aware of an emerging issue where some users are unable to access Microsoft 365 services. We are investigating the issue and will provide another update within the next 30 minutes.

We’re investigating a performance issue.

Some users may have issues accessing Canva offline editing. Our teams are urgently looking into this and we will provide an update soon.

We’re investigating a performance issue.

We’re investigating a performance issue.

We are currently investigating an issue affecting students who have paused their Spring aReading or Spring aMath assessments. When attempting to resume a paused assessment—whether from the student's device or through the teacher's Screening tab—an error is displayed, and the assessment cannot continue. What we're doing: Our team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available. We apologize for the disruption during your Spring testing window and appreciate your patience.

Recently, Instructure issued a notice regarding a potential security risk, and we took precautionary steps to reset the integration with Renaissance products. After continued monitoring of the situation, we have made the decision to turn off the Canvas integration to any Renaissance products indefinitely. While Instructure has not indicated any impact to Renaissance systems or customer data, we are taking this step out of an abundance of caution to minimize any potential risk to our customers. We will keep the integration disabled until our assessment of the situation changes. Our priority remains safeguarding your data and maintaining the reliability you expect from Renaissance. While the integration is unavailable users will not be able to access Renaissance products through the Canvas integration and data cannot be shared back to Canvas. We understand this may cause inconvenience to your teams. We will continue to closely monitor the situation and will provide updates as soon as we believe that we are able to safely restore the integration. If you have any questions or need support during this time, please do not hesitate to reach out to our Customer Support team for assistance.

Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.

We are currently experiencing an issue with our customer support webform, and some customers may be unable to successfully submit requests using this tool. Our team is actively working with our vendor to resolve this as quickly as possible. In the meantime, please email support@renaissance.com for assistance for email requests, and your case will be routed to the appropriate team. Our phone and chat support channels remain fully operational. We apologize for the inconvenience and appreciate your patience while we work toward a resolution. Please stay tuned here for additional updates.

We’re investigating a performance issue.

A fix has been implemented and we're monitoring the results.