Recently, Instructure issued a notice regarding a potential security risk, and we took precautionary steps to reset the integration with Renaissance products. After continued monitoring of the situation, we have made the decision to turn off the Canvas integration to any Renaissance products indefinitely. While Instructure has not indicated any impact to Renaissance systems or customer data, we are taking this step out of an abundance of caution to minimize any potential risk to our customers. We will keep the integration disabled until our assessment of the situation changes. Our priority remains safeguarding your data and maintaining the reliability you expect from Renaissance. While the integration is unavailable users will not be able to access Renaissance products through the Canvas integration and data cannot be shared back to Canvas. We understand this may cause inconvenience to your teams. We will continue to closely monitor the situation and will provide updates as soon as we believe that we are able to safely restore the integration. If you have any questions or need support during this time, please do not hesitate to reach out to our Customer Support team for assistance.

Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.

We are currently experiencing an issue with our customer support webform, and some customers may be unable to successfully submit requests using this tool. Our team is actively working with our vendor to resolve this as quickly as possible. In the meantime, please email support@renaissance.com for assistance for email requests, and your case will be routed to the appropriate team. Our phone and chat support channels remain fully operational. We apologize for the inconvenience and appreciate your patience while we work toward a resolution. Please stay tuned here for additional updates.

We’re investigating a performance issue.

A fix has been implemented and we're monitoring the results.

Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We are currently investigating the issue.

Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We have identified the issue and are working on a fix.

Users in some countries may have issues viewing media in the Canva Editor. We are currently rolling out a fix to restore service.

The issue has been identified and a fix is being implemented.

We are currently investigating issues with Composer performance in the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.

We’re investigating a performance issue.

We’re investigating a performance issue.

Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Tuesday, 2026-05-05 20:30 PDT. Symptoms: Affected customers are experiencing "Something went wrong(13)" error message in their Gemini conversations. Workaround: None at this time.

Title: Some users may not be able to access Exchange Online through Outlook on the web and are returned an error message User impact: Users may not be able to access Exchange Online through Outlook on the web and are returned an error message. More info: Users with access to the Outlook desktop or mobile client may use these to bypass impact while we investigate the issue. Affected users may be returned a "Page not found" error message when attempting to access their Exchange Online mailboxes using Outlook on the web. Current status: We're investigating a potential issue with Exchange Online and checking for impact to your organization. We'll provide an update within 30 minutes.

We are currently investigating issues with Composer performance the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.

Our monitoring systems have alerted to a potential issue.

We’re investigating a performance issue.

We’re investigating a performance issue.

We have identified an error causing Canvas IDP logins to fail (Invalid or Unknown Client Error). We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.

We’re investigating a performance issue.