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Zoom Team Chat Update
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Announcement to Introduce hCaptcha to Zoom Service
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Instructional & Learning Platforms
Productivity & Communications
Device Management & Security
Past Incidents ‹ Mar 16 - Mar 22, 2026 ›
March 22, 2026
Outage in Adobe Acrobat Sign
We’re investigating a performance issue.
March 21, 2026
March 20, 2026
Some users experience errors when attempting to create shared mailboxes in Exchange Online
Title: Some users experience errors when attempting to create shared mailboxes in Exchange Online User impact: Users experience errors when attempting to create shared mailboxes in Exchange Online. As a workaround users are able to create a user mailbox and convert it to a shared mailbox. Current status: We're analyzing support provided information to determine our next troubleshooting steps. Scope of impact: Your organization is affected by this event, and some users attempting to create shared mailboxes in Exchange Online may be impacted. Next update by: Friday, March 20, 2025, at 1:30 PM UTC
March 19, 2026
Outage in Adobe Acrobat Sign
We’re investigating a performance issue.
Outage in Adobe Acrobat Sign
We’re investigating a performance issue.
March 18, 2026
Some users in the United States may be intermittently unable to access some Microsoft 365 services
Title: Investigating user reports of issues with Microsoft 365 products User impact: We don't have details on impact yet. We're seeing an increase in user reported issues above our alerting threshold. Current status: We are reviewing service telemetry and available information to determine if there is an issue happening and we'll update this message shortly with our latest findings. This communication serves as a preliminary notification about a potential issue affecting your service.
Outage in Adobe Acrobat Sign
We’re investigating a performance issue.
Outage in Adobe Acrobat Sign
We’re investigating a performance issue.
Service Degradation Affecting Webpages of zoom.us, Zoom Rooms, Zoom Contact Center Analytics.
On 03/18/2026, Between 7:25 UTC to 8:05 UTC, users may have experienced issues with accessing some of the webpages of zoom.us, Zoom Rooms, Zoom Contact Center Analytics. This incident has been resolved and the affected services have been restored.
March 17, 2026
Outage in Adobe Acrobat Sign
We’re investigating a performance issue.
Some users may have been unable to access Office.com or the Microsoft 365 Copilot web sign‑in page
Title: Some users may be unable to access Office.com or the Microsoft 365 Copilot web sign‑in page User impact: Users may be unable to access Office.com or the Microsoft 365 Copilot web sign‑in page. More info: The impacted web-client is office.com, and impacted Microsoft 365 Copilot web-clients are office.com/chat, m365.cloud.microsoft, m365.cloud.microsoft/chat and copilot.cloud.microsoft. Users can access Microsoft Copilot through application-based Microsoft Copilot services. This includes, but is not limited to: - Microsoft Copilot desktop app - Copilot in Microsoft Teams - Copilot in Office apps User may be able to leverage https://m365.cloud.microsoft/search, and should be able to sign in using this page. Once signed in, users can access the impacted web-based office.com and Copilot clients. Current status: We've identified that impact associated with MO1253428 has started to reoccur. We're reviewing traffic pattern telemetry and applying configuration changes to optimize connections and remediate impact. Scope of impact: Impact is specific to some users who are served through the affected infrastructure. Next update by: Tuesday, March 17, 2026, at 4:00 PM UTC
March 16, 2026
Some users may be unable to access Office.com or the Microsoft 365 Copilot web sign‑in page
Title: Some users may be unable to access Office.com or the Microsoft 365 Copilot web sign‑in page User impact: Users may be unable to access Office.com or the Microsoft 365 Copilot web sign‑in page. More info: The impacted web-client is office.com, and impacted Microsoft 365 Copilot web-clients are office.com/chat, m365.cloud.microsoft, m365.cloud.microsoft/chat and copilot.cloud.microsoft. Users can access Microsoft Copilot through application-based Microsoft Copilot services. This includes, but is not limited to: - Microsoft Copilot desktop app - Copilot in Microsoft Teams - Copilot in Office apps Current status: We've identified that a section of service infrastructure is not processing traffic efficiently. We're making configuration changes to remediate impact. Scope of impact: Impact is specific to some users who are served through the affected infrastructure. Next update by: Monday, March 16, 2026, at 4:30 PM UTC
Some users may experience issues when accessing their Exchange Online mailbox via one or more connection method
Title: Potential issues accessing mailboxes via one or more connection methods User impact: Users may experience errors or failures when accessing their mailbox via one or more Exchange Online connection methods. Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 60 minutes.
Outage in Adobe Acrobat Sign
We’re investigating a performance issue.