Some services are experiencing issues
DnA Online Testing Producing Errors
Earlier today, DnA Online Testing was experiencing errors, including 504/503 and general slowness. Online Testing is now back online after reverting a scheduled maintenance update. Our Engineering teams are continuing to closely monitor the situation, and updates will be posted here as they become available. We apologize for any inconvenience this may have caused.
Zoom Team Chat Update
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Announcement to Introduce hCaptcha to Zoom Service
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Instructional & Learning Platforms
Productivity & Communications
Device Management & Security
Past Incidents ‹ Jan 19 - Jan 25, 2026 ›
January 25, 2026
January 24, 2026
January 23, 2026
Some users may be intermittently unable to access the Exchange Online service through multiple connection methods
Title: Some users may be unable to access or load Outlook on the web User impact: Users may be unable to access or load Outlook on the web. Current status: We've received reports that users may be unable to access or load Outlook on the web, and we're reviewing service monitoring telemetry to understand the scope of impact. Scope of impact: This issue may impact any user within your organization served via the affected region(s): United States, France and United Kingdom. This information may be updated as our investigation continues. Next update by: Friday, January 23, 2026, at 12:30 PM UTC
January 22, 2026
Apps Creation Issue
Event: We are aware that apps created after 2026-01-21 00:00:00 UTC are generated with an ID that contain an underscore which results in developers experiencing CORS issues and unable to test locally. Workaround: Please use Firefox as your browser for now, which should allow you to continue testing. We're actively working on a fix and will share more details about the specific issue shortly. Thanks for your patience, and apologies for the disruption to your workflow.
Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services
Title: We're investigating a potential issue affecting Microsoft 365 services User impact: We've received reports of an issue affecting Microsoft 365 services. Current status: We're investigating a potential issue with Microsoft 365 services and checking for impact to your organization. Initial reports indicate possible issues accessing the Microsoft Defender and Microsoft Purview portals, as well as issues using Outlook. We'll provide an update within 30 minutes.
Outage in Adobe Acrobat Sign
We’re investigating a performance issue.
Outage in Adobe Marketo Engage, Adobe Acrobat Sign
We’re investigating a performance issue.
A subset of users may have experienced issues with Zoom Meetings in Singapore Region
Between 01/22/2026 03:42 UTC and 03:50 UTC, a subset of users may have experienced issues with Zoom Meetings in Singapore Region. The issue has been resolved and we will continue to monitor and provide updates as soon as there is more information to share.
January 21, 2026
Users' Outlook for iOS app version 5.2602.0 may crash or freeze on iPad devices
Title: Users' Outlook for iOS app version 5.2602.0 may crash or freeze on iPad devices User impact: Users' Outlook for iOS app version 5.2602.0 may crash or freeze on iPad devices. More info: Affected users can launch Outlook mobile while in Airplane Mode and then re-enable Wi-Fi and/or cellular data as a way to circumvent impact while we work towards mitigation. Current status: We're investigating a potential issue with Outlook mobile and checking for impact to your organization. We'll provide an update within 30 minutes.
Users may be unable to access Microsoft 365 services
Title: We're investigating a potential issue affecting Microsoft 365 services User impact: We've received reports of an issue affecting Microsoft 365 services, including Teams and Outlook. Current status: We're investigating a potential issue with Microsoft 365 services and checking for impact to your organization. We'll provide an update within 30 minutes.
Outage in Adobe Acrobat Sign
We’re investigating a performance issue.
January 20, 2026
Outage in Adobe Acrobat Sign
We’re investigating a performance issue.
Outage in Adobe Acrobat Sign
We’re investigating a performance issue.
Google Workspace customers may be experiencing missing account metadata, including primary email address and account creation time in the Admin Con...
Description: We are experiencing an issue with Admin Console beginning at Tuesday, 2026-01-20 03:32 PST. Mitigation work is currently underway by our engineering team. The mitigation is expected to complete by Tuesday, 2026-01-20 07:45 PST. We will provide more information by Tuesday, 2026-01-20 08:00 PST. We apologize to all who are affected by the disruption. Symptoms: - Admin Console: Administrators searching for or viewing users may see empty fields for primary email addresses and account creation dates. The issue may also affect display of user information where a user's email address would normally be present (such as Reporting or Activity events). - Directory API: Applications accessing the Directory API, such as Google Cloud Directory Sync (GCDS), may receive responses with missing email and account creation metadata. Workaround: None at the time.